Pre-Order Policy

Our newest and most popular styles always sell out fast! Pre-ordering ensures you can secure your size and avoid the risk of it selling out once we replenish our online and in-store inventory.

Orders for pre-order stock will display as “on hold” until the stock arrives to us. At that point, the hold will be released as we prepare the order for shipment. Estimated shipping or collection timescales will be calculated at the checkout.

When you place a pre-order on our website, your order is immediately automatically relayed to our manufacturer to begin production. Because these items are made-to-order, we have a no cancellation policy for pre-order items once submitted to the manufacturer; please be mindful when ordering.

If your order contains a mix of in-stock and pre-order items, we will ship the in-stock items immediately while awaiting the remaining pre-order item(s). 

Pre-order dates are accurate 99% of the time, but they are estimates. And as we try our best to provide an exceptional shipping service, some factors are outside of our control, and issues like manufacturers' scheduling and shipping dates can change, and customs clearance delays may occasionally cause some pre-orders to be slightly delayed in arriving to us.

If we cannot fulfill the pre-order, we will send you an email to confirm the we have issued a full refund.

Placing a pre-order implies acceptance of this policy. For more information please see our Terms & Conditions.